Insurance · Global Insurance Carrier
Claims document intelligence that cut processing time by 60%
The Challenge
Adjusters manually reviewed lengthy, inconsistent claims documents, creating backlogs, inconsistent decisions, and hundreds of lost hours per adjuster each year.
Every automated decision had to remain fully auditable for regulators.
Our Approach
Built an agentic extraction pipeline that reads claims packets, retrieves relevant policy context via RAG, and drafts a structured, cited recommendation.
Kept adjusters in the loop for approval, with a full evidence trail behind every recommendation for audit and appeals.
“It reads the packet, pulls the right policy language, and shows its work. Our adjusters review and approve instead of transcribing all day.”
Capabilities Deployed
Illustrative engagement. The client is an anonymized industry archetype and figures reflect typical outcomes and published industry benchmarks.